Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, answer any question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation.

So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more.

That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers.

We’re passionate about turning friction into triple win experiences for residents, property managers, and investors. That way renting can be easy and rewarding for everyone.

And now you can join us. Apply today to join 200+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win; creating the ultimate Triple Win.

About the Role

The Fulfillment Supervisor will oversee a team of Fulfillment Specialists responsible for ensuring accurate, timely, and high-quality execution of onboarding and configuration activities. This role is best suited for an experienced people leader who thrives in operational environments, has a proven track record of leading teams to excellence, and brings a detail-oriented, process-driven approach. You will manage and coach Fulfillment Specialists, guide daily workflows, and ensure that all deliverables meet the accuracy and quality standards necessary to support property management partners and vendor integrations.

Key Responsibilities

Team Leadership & Oversight

• Lead, coach, and develop a team of Fulfillment Specialists responsible for Property Management Software integrations, onboarding, and collateral fulfillment.
  

• Set performance expectations, provide regular feedback, and foster a culture of accountability, collaboration, and continuous improvement.
  

• Monitor team workload and reallocate resources to balance priorities and meet deadlines.
  

• Drive team engagement through clear communication, recognition, and professional development.
  

Operational Excellence

• Oversee daily fulfillment processes, ensuring accuracy, timeliness, and adherence to standards.
  

• Review and approve complex configurations, collateral packages, and reporting deliverables.
  

• Establish and maintain SOPs, quality benchmarks, and audit practices to minimize errors and maximize efficiency.
  

• Partner with leadership to identify process improvements and implement scalable solutions.
  

Cross-Functional Collaboration

• Serve as a key liaison between Fulfillment, Implementation, Data Management, and Vendor Partners.
  

• Align fulfillment timelines and deliverables with broader client onboarding and serviceability projects.
  

• Escalate issues proactively and work with internal partners to resolve challenges that impact client or vendor experience.
  

Reporting & Analytics

• Track team KPIs and fulfillment SLAs, providing visibility into productivity, quality, and overall performance.
  

• Conduct root cause analysis on errors, rework, or delays, and develop corrective action plans.
  

• Deliver regular performance updates to the Fulfillment and Data Manager and senior stakeholders.
  

Success Metrics

• The team consistently delivers accurate, timely, and high-quality fulfillment work.

• Workload and resources are well-balanced to meet priorities and deadlines.

• Team members are engaged, supported, and growing through clear expectations, feedback, and development.

• Processes and SOPs are established, followed, and continuously improved for efficiency and scalability.

• Cross-functional partners have confidence in fulfillment deliverables and timelines through proactive communication and collaboration.

• Performance metrics and reporting provide clear visibility into team productivity, quality, and outcomes.

About you

• 4+ years of experience in fulfillment, operations, or implementation, including 2+ years in a people leadership role.
  

• Demonstrated ability to manage, mentor, and develop high-performing teams.
  

• Strong operational acumen with proven experience in process optimization and quality control.
  

• Familiarity with Salesforce (SFDC) or similar CRM systems.
  

• Experience working with Property Accounting Systems (PAS) such as AppFolio, Rentvine, Yardi, or Buildium strongly preferred.
  

• Skilled in data handling, reporting, and error resolution (CSV, Excel, or similar tools).
  

• Exceptional organizational skills with the ability to manage multiple projects simultaneously.
  

• Excellent written and verbal communication skills.
  

• Self-starter with a growth mindset who thrives in fast-paced, evolving environments.

We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

​​AI Innovation

We're thrilled about the transformative potential of AI innovation and its ability to drive progress at Second Nature. As we continue to explore and integrate AI into our workflows, we’re eager to learn how you’ve embraced and implemented AI in your professional journey. In the interview process, we look forward to hearing about your experiences and exploring how we can collectively leverage AI technology to accelerate our growth.

Our Core Values

• Pirate ship, not a cruise ship: bias for action.

• Massive growth takes massive growth: we seek challenge, personal and organization-wide.

• Grow the pie: client value and end-user delight drive every priority.

• Purple heart: team and trust come before ego.

• Extreme ownership: see it, say it, fix it.

• Be a moment maker: deliver delight, exceed expectations, shatter status quo.

Remote Work Statement

This position is a remote-first, work-from-home position. Second Nature is committed to creating a culture and workplace where remote work fosters collaboration and connections and is a vital part of our company story and success. To be successful in a remote work role at Second Nature, you must:

• Be available during your scheduled working hours and give your full attention to the completion of your Second Nature job

• Have a quiet, professional, distraction-free environment in which to complete your work

• Have access to your own reliable high-speed internet connection

• Attend our bi-annual in-person company meetings (Second Nature will reimburse the cost of your business travel per company guidelines)
  

Why Second Nature?

🩺 Health First: Medical, Dental, Vision, Life Insurance, & 401K Plan

📍Location: Work remotely from anywhere in the US

📆 Flexibility: Open PTO

🤩 The Product: Beyond the 7 awards and 5-star reviews, our customers love what they can do with a fully managed RBP

🤗 Culture: Diverse, Inclusive Culture

💻 Training: A supportive team to help you grow your career and unlock your full potential

🚀 Growth: Get in on the ground floor of a fast-growing startup developing an exciting category

Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.

Compensation Range: $70K - $75K