Location: Hybrid between home office Chapel Hill, NC and onsite at pharmacy in Raleigh,NC.

Medical Assistant

Remote Patient Monitoring & Chronic Care Management

Truentity Health • Full-Time

About the Role

Truentity Health is hiring a Medical Assistant to support our chronic disease management program. This is a full-time, site-based role where you are the primary driver of patient recruitment, enrollment, and ongoing care management — supported day-to-day by a clinical pharmacist and supervised by our physician team.

This is a high-impact, patient-facing position for an MA who thrives working independently, is energized by meaningful patient interaction, and wants to be part of a next-generation model of chronic disease care.

Key Responsibilities

Patient Recruitment, Enrollment & Onboarding

• Serve as the primary point of contact for recruiting eligible patients into the RPM and CCM programs.
• Conduct initial patient visits on-site, including eligibility verification, insurance confirmation, and program enrollment.
• Complete patient intake, set up cellular-connected monitoring devices (blood pressure and blood glucose monitors), and educate patients on proper device use and program benefits.

Daily Monitoring & Care Management

• Review patient-submitted vital signs daily via the RPM monitoring portal.
• Identify clinically abnormal readings and escalate concerns to the supervising pharmacist or physician team per established clinical protocols.
• Conduct routine patient outreach, maintain and update care records, troubleshoot device issues, and ensure monthly monitoring compliance.
• Schedule and manage follow-up contacts to keep patients actively engaged in the program.

Program Operations & Documentation

• Execute standardized program workflows, task lists, and training protocols to deliver consistent, high-quality care.
• Maintain accurate records and support quality assurance and compliance efforts.
• Assist with data collection related to patient outcomes and program performance reporting.

Qualifications

Required

• Experience in outpatient care, chronic disease management, or care coordination.
• Strong patient communication and engagement skills — comfortable conducting frequent one-on-one patient interactions and outreach.
• Comfortable using telemedicine platforms and clinical monitoring or EHR software.
• Highly organized; able to manage multiple priorities and work independently with minimal supervision.
• Meticulous with medical documentation practices.

Preferred

• Experience with Remote Patient Monitoring or population health management programs.
• Familiarity working across virtual or distributed care teams.
• Certified Medical Assistant (CMA) with active certification.

Application Screening Questions

Please answer the following questions when submitting your application:

1. What common chronic conditions do you have direct patient care experience working with?
2. Have you taken blood pressure and/or blood sugar readings, or guided patients on proper self-monitoring techniques, in prior roles?
3. Are you familiar with common diabetes and hypertension medications?
4. On a scale of 1–5, how comfortable are you educating patients on lifestyle topics such as nutrition and exercise related to diabetes and hypertension management? (1 = Not comfortable, 5 = Very comfortable)
5. This role involves frequent one-on-one patient communication and clinical documentation. Are you comfortable with regular patient outreach and thorough documentation of patient contacts?
6. This role requires proficiency with EHR and other healthcare technology tools. On a scale of 1–5, how would you rate your ability to learn and use new healthcare technology? (1 = Novice, 5 = Highly proficient)