Pharmacy Success Manager

Truentity Health

Kansas City, MO 64124 Hybrid work

$44,000 - $49,000 a year - Full-time

Job details

$44,000 - $49,000 a year

Travel reimbursement, 401(k), Health insurance, Paid time off, Vision insurance, Dental insurance, Life insurance, Disability insurance

Full-time

Hybrid work in Kansas City, MO 64124

Company Overview

Truentity Health is the operating system for pharmacy-based clinical care. We give independent pharmacies the technology to deliver chronic disease management at scale — closing care gaps at the most accessible healthcare touchpoint patients already use.

The Role

You are the primary day-to-day partner for independent pharmacy owners and their staff as they implement and run the Pharmacy Activated Chronic Care through Trust (PACT) program through the Truentity platform. You conduct training, drive patient enrollment momentum, troubleshoot platform issues, and make sure every pharmacy in your book is hitting its KPIs across active patient engagement, clinical quality, and productivity. This is not a role with a fully built playbook — you are expected to identify what is working, document what is not, and help build the systems that make the next PSM faster to ramp. Truentity is an AI-empowered organization; every team member is expected to actively use AI tools to improve their workflows and solve problems faster.

Key Responsibilities

• Onboarding and training: conduct virtual and onsite onboarding for new pharmacy accounts, platform setup, clinical workflow integration and staff training.
• Daily account management: serve as the primary contact for your pharmacy book; monitor engagement and KPIs weekly; proactively identify and address accounts at risk before churn occurs
• Patient enrollment: coach pharmacy staff on patient recruitment and enrollment workflows; help identify eligible patients from the existing Rx customer base
• Program operations: execute standardized workflows, task lists, and training protocols; maintain compliance with Truentity clinical protocols, documentation standards, and applicable regulatory requirements
• Cross-functional voice: translate real account feedback into product and operations inputs; collaborate with the Head of Customer Success on playbook development and team process improvement

What We Are Looking For

Required

• 3+ years of experience in customer success, pharmacy, or a directly related role
• Strong understanding of pharmacy operations and the day-to-day pressures of independent pharmacy owners and staff
• Track record of building and sustaining customer relationships in a high-touch, account management model
• Comfortable with healthcare technology platforms.
• Highly organized; able to manage multiple accounts simultaneously with minimal supervision
• Meticulous with clinical documentation and customer account records
• Strongly Preferred
• Prior experience as a Certified Pharmacy Technician (CPhT) — candidates who have worked inside an independent pharmacy workflow have a meaningful advantage in this role
• Familiarity with pharmacy management software: PioneerRx, Rx30, or BestRx
• Experience supporting RPM, CCM, TCM, or population health management programs
• Experience working across virtual or distributed care teams

Why This Role

You are working on a genuine problem worth solving: 65 million Americans Medicare beneficiaries with chronic conditions, and a platform built to meet them at the closest healthcare touchpoint they already trust. Direct line report to the Head of Customer Success. Truentity is rapidly growing due to strong product to market fit and impactful outcomes with patients.

Apply: join@truentity.com include your resume and a brief note on a customer relationship or program you built or improved.

Pay: $44,000.00 - $49,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Travel reimbursement
• Vision insurance

Application Question(s):

• How many years of experience do you have in pharmacy operations, healthcare account management, or customer success in a healthcare-related field?
• Have you worked directly with independent or community pharmacies (e.g., as a pharmacy technician, PSM, pharmacy rep, or in pharmacy operations)?
• This role requires traveling to visit pharmacy accounts a few days per month, plus quarterly overnight travel to company headquarters in North Carolina. Are you able and willing to meet this travel schedule?
• This is a field-based relationship management role, not a remote call-center or inside-sales position. Please confirm you understand this distinction and are applying with that expectation.

Location:

• Kansas City, MO 64124 (Required)

Work Location: Hybrid remote in Kansas City, MO 64124