About Aphora Health:

Aphora Health is a rapidly growing healthcare services and software company based in Morrisville, NC. We serve self-insured employers and individuals across the U.S., transforming pharmacy benefits by slashing prescription costs through a blend of pharmacy sourcing and AI-driven analytics. Our platform delivers transparent pricing, seamless integration, and high-touch care navigation to ensure better access, significant savings, and uninterrupted care across specialty, brand, and generic medications. Our mission is to make prescription medications more affordable, accessible, and easier to navigate, without compromising quality or support.

Position Summary:

We are seeking a Client Success Manager (CSM) to join our team. This is a post-sale, revenue-driving role with responsibility for activating, growing, and maximizing the value of the employer accounts. Following the closing of a sale, the CSM owns the client relationship and leads the activation strategy to drive member enrollment, utilization, and overall program success.

The CSM is the primary point of contact for employer stakeholders and brokers, partnering closely with employer champions to execute targeted engagement strategies that increase member adoption. The CSM blends relationship management, marketing, and sales to drive savings for the employer and a high-quality experience for the members.

The ideal candidate is both personable and structured, with the ability to build trust while managing detailed activation plans. They are proactive, data-driven, and focused on outcomes.

Key Responsibilities:

1. Own and lead the post-sale client lifecycle, including onboarding, activation, retention, and growth of employer accounts
2. Partner with employer champions, HR teams, and brokers to implement targeted campaigns that increase awareness and conversion
3. Act as a trusted advisor to customers, providing guidance on how to maximize savings, improve the member experience and drive program performance
4. Monitor account performance through defined KPIs (e.g., activation rate, utilization, savings)
5. Conduct regular business reviews to communicate results and reinforce value delivered
6. Proactively identify at-risk or low-performing segments to improve engagement and retention
7. Collaborate cross-functionally with Sales, Marketing, Operations, and Care Navigation to ensure a seamless experience
8. Maintain accurate documentation and activity tracking in the CRM system
9. Revenue growth through increased adoption and utilization
10. On site engagement with customer advocates including employer and employee signup and promotions

Qualifications:

1. Bachelor’s degree in business, or a related field
2. Bilingual (English/Spanish) preferred
3. 3+ years of experience in customer success, accounts management, client services, or a related role, preferably in healthcare or benefits
4. Demonstrated ability to drive customer adoption, engagement, and account growth in a post-sale environment
5. Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders at multiple levels
6. Experience executing or supporting marketing and engagement campaigns (e.g., email, text, onsite support)
7. Highly organized and structured, with the ability to manage multiple accounts, timelines, and priorities
8. Data-driven mindset with the ability to translate insights into action
9. Self-starter with a strong sense of ownership and accountability for outcomes
10. Familiarity with CRM platforms (HubSpot is a plus) and customer success tools

Benefits:

1. Competitive pay
2. Health, dental, and vision insurance paid 100% for the employee
3. Unlimited PTO structure and paid holidays
4. Professional development opportunities
5. Excellent culture: We cultivate an environment where employees are supported, engaged, and empowered to excel.